Refund & Returns

We stand behind every bottle we send

Last updated: June 2026

Due to the nature of alcohol products and applicable regulations, all sales are generally final. However, we are committed to making things right if something goes wrong with your order.

1. Eligibility for Refunds & Returns

Please review what qualifies and what does not:

✓ Eligible

Order damaged during shipping
Incorrect item received
Order cancelled before shipment
Item missing from order
Significant quality defect upon arrival

✗ Not Eligible

Change of mind after shipment
Opened or partially consumed bottles
Refused delivery without valid reason
Incorrect address provided by customer
Damage caused after delivery

2. Damaged Orders

If your order arrives damaged, please act quickly:

Take clear photos of the damaged packaging and bottles immediately upon receipt
Contact us within 48 hours of delivery at info@bourbonnest.com
Include your order number and photos in your message

We will review your claim and, if approved, arrange a replacement or issue a full refund at our discretion.

3. Incorrect Items

If you received the wrong product, we sincerely apologize. Please contact us within 7 days of delivery with your order number and a photo of the item received. We will arrange to send the correct item or issue a full refund.

4. Order Cancellations

Orders may be cancelled within 24 hours of placement. After that window, orders may have already been processed and cannot be cancelled.

Contact us as soon as possible at info@bourbonnest.com
Include your order number in the subject line
Cancellations are not guaranteed once the order has entered processing

If your cancellation is approved, a full refund will be issued to your original payment method within 5–10 business days.

5. Refund Processing

Once your refund is approved, here is what to expect:

You will receive a refund confirmation email from us
The refund is submitted to your payment provider
Your bank or card issuer processes the refund (typically 5–10 business days)
The refund appears on your statement

If you have not received your refund after 10 business days, please check with your bank first, then contact us at info@bourbonnest.com.

6. Non-Returnable Items

For health, safety, and regulatory reasons, the following cannot be returned under any circumstances:

Opened or partially consumed bottles
Products that have been tampered with
Gift cards or promotional items
Items purchased during final sale promotions

7. Exchanges

We do not offer direct product exchanges at this time due to alcohol shipping regulations. If you received a defective or incorrect item, we will issue a refund or send a replacement as appropriate.